Privacy Policy

This Privacy Policy describes how Forbury Supplies Ltd. (Company Number: 15872553, VAT: 474584846, Address: 22 Frieth Close, Earley, Reading, England, RG6 5UY) (“we”, “us”, or “our”) collects, uses, protects, and discloses your personal data when you visit and interact with our website and services.
1. Information We Collect

We may collect and process the following types of personal data:
Identity Information: Name
Contact Information: Phone number, email address, shipping/delivery address
Order Information: Details of orders you place, including items purchased, payment method (note: payment details are processed through secure third-party gateways and are not stored on our servers)
Technical Information: IP address, browser type and version, device information, operating system, and usage data (e.g., pages viewed, visit duration)
Cookies and Tracking Technologies: Information gathered through cookies for authentication and analytics (see “Cookies” section below)

2. How We Use Your Information
  • To process and deliver your orders
  • To communicate with you regarding your order status, inquiries, or support
  • To comply with legal obligations (e.g., tax, accounting, or regulatory requirements)
  • To analyze website usage and improve our services (using Google Analytics and similar tools)
  • For authentication and to enhance user experience on our website
3. Disclosure of Your Data

We may share your personal data only in the following circumstances:

  • With Courier/Shipping Services: To deliver your orders to the specified address
  • With Payment Gateways: To process your payments securely (we do not store your payment details)
  • With Service Providers: Such as analytics providers (e.g., Google Analytics) who help us understand website usage
  • Legal Requirements: If required by law, regulation, or legal process (e.g., to comply with tax authorities)

We do not sell, rent, or trade your personal data to third parties.

4. Cookies

We use cookies and similar technologies to:

  • Provide secure login and user authentication
  • Analyze website traffic and usage patterns (analytics)
  • Store your preferences and enhance your user experience

Cookies are stored for up to one month. You can manage or delete cookies in your browser settings. Blocking cookies may affect some features of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal data only as long as necessary for the purposes described above or as required by applicable law (e.g., for tax and accounting purposes).

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and relevant data protection laws, you have the right to:

  • Access your personal data held by us
  • Request correction of inaccurate data
  • Request erasure of your data (“right to be forgotten”), subject to legal obligations
  • Object to or restrict processing of your data in certain circumstances
  • Withdraw your consent for processing (if processing is based on consent)
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you have concerns about your data

To exercise your rights, please contact us at the email address below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website, and the date of the last update will be indicated at the top of the document.